Shipping Policy

Shipping Basics:

To ensure the safety and quality of our products, we ship via FedEx and UPS. If you are a local customer of Olde Colony Bakery or are traveling to town for a wedding/event, you can order online and choose local pick up at the store for free. We ship all ground orders by FedEx and  expedited orders by UPS. We calculate the shipping  based on your ZIP code (distance from us to you), package weight, and the current UPS and FedEx rates. We only charge you what they charge to ship, we do not add any additional fees or handling charges.

Shipping Times:

Use the chart below to determine the time it will take to receive your order. However, shipping time does not include our baking and handling time. In most cases we ship within 24 hours. However, we do not ship on the weekend and we may hold shipment if we need to bake more product for your order. We always try to make sure what we send you is as fresh as possible. So to be sure you receive your package in time, please give us 2-3 additional weekdays, in addition to shipping, to guarantee delivery. If your order is urgent, please call us. We’ll do everything we can to accommodate your request.

Shipping Slow?

We do everything we can to ship your package as soon as possible. However, once FedEx or UPS pick up your package, we can’t do anything to expedite their procedures. We have had some issues with our most economical option, FedEx/USPS SmartPost. While FedEx is an excellent carrier who ships packages quickly, we have found the USPS to be slow and unreliable on shipping time estimates. If you have a time sensitive order, we recommend you pay a few dollars more and choose FedEx Home Delivery.

Mother Nature:

Sometimes weather doesn’t cooperate, we’ve all been there right? While we do everything we can to make sure the package gets to the delivery service, we can’t control what they do with the package from there. Most of the time UPS and FedEx are very upfront about any service delays due to mother nature or other unforseen circumstances. We apologize if service disruptions delay your package, we’ve all been in that situation before. Also, we have had times when UPS and FedEx struggle to locate an address, typically because of an unusual circumstance. We’ll work with them best we can but we also may need you to call them to help them find your correct address. Technology isn’t perfect, we all know that after using an in car directions program and it clearly has the instructions wrong!

Choosing the Best Shipping Method:

You have a choice during check out for your shipping needs based on cost and timing. Review the pros and cons of the shipping methods below before making your decision.

FedEx/USPS  SmartPost FedEx Home Delivery FedEx Ground UPS 3 Day Select UPS 2nd Day Air UPS Next Day Air Local Pick Up at Store
Residential?

yes

yes

no

yes

yes

yes

yes

Business?

yes

no

yes

yes

yes

yes

yes

Tracking #?

yes

(detailed tracking information with FedEx until it delivers package to USPS)

yes

yes

yes

yes

yes

no

Cost:

Cheapest option because of much slower transit.

Cost effective for guaranteed home delivery.

Cost effective for guaranteed business delivery.

More expensive than FedEx

Mid-price for UPS

Most expensive

Free!

Do you live East of Rocky Mountains?

yes

yes

yes

no

FedEx Ground or Home Delivery does not take more than 2-3 days East of the Rockies. We don’t recommend spending your money for UPS expedited.

no

FedEx Ground or Home Delivery does not take more than 2-3 days East of the Rockies. We don’t recommend spending your money for UPS expedited.

yesno

It depends. If you live within the region of Charleston, SC, do not pay for next day air. UPS is not likely to fly your package that short a distance. Instead, your money is better spent on one of the other shipping options.

no

If you live West of the Rocky Mountains and need delivery by a certain date. Add 1-2 days of processing by us and then use the FedEx or UPS website to more carefully calculate how long it will take. Our zip code is 29464.

PO Box:

yes

(call store please)

no

no

no

no

no

no

Transit Times:

Typically 7-14  days in 48 contiguous states. Takes the longest, because FedEx drops off the package to USPS for home delivery. USPS is notoriously slow.

Longer for Alaska & Hawaii.

1-5 business (M-F) days in 48 contiguous states.

Longer for Alaska & Hawaii.

1-5 business (M-F) days in 48 contiguous states. 3-8 business days for Alaska

Delivery by end of the third business day in the 48 contiguous states (does not include processing time by us).

Who delivers?

FedEx ships the package but United States Postal Service delivers.

Even within South Carolina, FedEx ships to warehouse in Atlanta before handing over to USPS for delivery.

FedEx

FedEx

UPS

UPS

UPS

no

Delivery Days:

Monday to Saturday

Monday to Saturday

Monday to Friday

Monday to Friday

Monday to Friday. Sometimes Saturday –

Guaranteed delivery by end of day for shipments picked up on Thursday, based on destination.

Monday to Friday. Sometimes Saturday –

Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination.

no

We are open Monday to Friday 10am to 2pm for order pick ups.

Max Package Weight:

70lbs

70lbs

150lbs

150lbs

150lbs

150lbs

Unlimited 🙂

United States Destinations?

All 50 states, Puerto Rico, PO Boxes, and military APO/FPO/DPO destinations.

Available throughout all 50 states.

Available throughout all 50 states.

The 48 contiguous states.

All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.

All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.

no

Notes:

FedEx SmartPost is not available for FedEx Money-Back Guarantee, declared value, or FedEx Signature Proof of Delivery.

This is not a fast option because it is the most economical. Do not select if your package is time sensitive.

Backed by Money-Back Guarantee.

Backed by Money-Back Guarantee.

If you are residential (or run a business from your home) and select business, based on the address FedEx automatically changes the package to HomeDelivery and charges us more money. Please only select if you are a business.

For UPS expedited shipping, it can be a little complicated determining their rules on when a shipment will arrive. We do our best to interpret their policies but if you have any doubt about a package arriving by a certain day/time, please review the UPS policies and information on their website. We’ll do our best to get your package in the mail as soon as possible, that’s our promise to you!

If you cannot pick up an order during our open store hours, please call us to arrange a special pick up day and time. We’ll do our best to accommodate you!

Canadian customers please call us at 1-800-722-9932 to place your orders. At this time, we DO NOT ship internationally.

Contact us with your questions!